My daughter ignores me. She’s just about to enter her teens and has fully established independence from all things adult related including me and her mother. So it’s not a big surprise when I’m talking to her about her responsibilities or things that would be nice, helpful, fun to do, or I’d appreciate, that I get no response. “Please clean up your room” and “when will you be done” are met with silence. But ask her if she’d like a brownie and I have to stand out of the way as she’ll come charging into the kitchen! She’s a tween. I expect this.
But when I post a note on a support forum of a theme author, plugin, SaaS website, or anyplace where the business has a tool that allows me to ask them a question – including social media, a presence in a discussion forum, a blog, contact form, or ANY place they’ve listed as a place where they can be found and interacted with – then I expect them to respond when I post a question! Outrageous, I know.